Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information
Introduction
Welcome to Car Avenue. We respect your privacy and are committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or request our electric vehicle and hybrid vehicle diagnostic services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We may collect:
- Full name
- Email address
- Phone number
- Vehicle details provided during enquiries or bookings
- Information submitted through contact forms or service request forms
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited on our website
- Website usage data
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Respond to enquiries and service requests
- Schedule EV and hybrid diagnostic appointments
- Provide vehicle assessment reports and related services
- Communicate with you regarding your booking or enquiry
- Improve our website, services, and customer experience
- Maintain security and prevent fraudulent activity
We do not sell, rent, or trade your personal information to third parties.
Vehicle Information
If you provide vehicle details for diagnostic or assessment purposes, this information may include:
- Vehicle make and model
- Registration details
- Battery health information
- Diagnostic results
- Vehicle condition information
This information is used only for providing our diagnostic and assessment services.
Cookies
Our website may use cookies to improve your browsing experience.
Cookies help us:
- Understand website traffic and usage
- Remember user preferences
- Improve website functionality
- Analyse website performance
You can disable cookies through your browser settings, although some website features may not function properly.
Third-Party Services
We may use trusted third-party services to support our website operations, including:
- Website hosting providers
- Analytics services
- Booking and communication tools
- Payment providers (where applicable)
These third parties may process information only as required to provide their services and are expected to protect your information.
Data Security
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
However, no online transmission or storage system can be guaranteed to be completely secure.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where applicable
- Withdraw consent for communications
To make a request, please contact us using the details below.
Data Retention
We keep personal information only for as long as necessary to:
- Provide requested services
- Maintain business records
- Meet legal and regulatory requirements
When information is no longer required, it will be securely deleted or anonymised.
Children's Privacy
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal information from children.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Car Avenue
Email: caravenueireland@gmail.com
Phone: +085 167 5870
Location: Ashbourne, County Meath, Ireland